The Latest Phone Scam
My friend Jim McCarthy, CEO of Goldstar.com (great discount tickets company he started with a bunch of his college buddies, which is now in an increasing number of cities) has a story to tell:
About a week ago, I started getting calls to my office phone from people I didn't know in area codes I'd never heard of.
It was about ten a day at first, but then it picked up. Finally, somebody left me a message saying that he had gotten a phone call playing a recorded message saying that his credit card had been de-activated and to re-activate it, he had to enter his banking info into the phone. This guy, like the others, called the number that appeared in caller ID and then realized it was just a person (me).
Being bright, he put two and two together and realized that I had been unknowingly entered as the caller ID on a bunch of bank card scam calls. We talked it over and pieced the whole thing together. Here's how it goes:
Somebody, probably offshore, probably in Russia, sets up an automatic phone bank and dials tons of random numbers in a certain area code. They create a custom message for each area code that includes the name of a local bank so as to add authenticity and increase the chance that the people getting the message bank there.
Most people, I suspect, either disregard the message, don't get it, figure it out or whatever and don't respond at all.
Some people, either unsure about the validity of the call or because they're just seeing missed calls on their phone, dial back the supposed caller ID number.
Other people, sadly, probably put their banking info into the system the scammers have set up.
What people might not realize is that anyone who has a PBX system can make the caller ID of a given phone be anything they want. These guys randomly chose my number (and I'm sure I'm not the only one), and as a result, I've gotten probably 3000 phone calls in the last week at my office phone.
Nobody with authority over this issue cares, including Jerry Brown's office, who literally told me that I was free to report it, but that they weren't going to do anything about it. Fair enough. I'm sure it happens a lot. It might be smart to be a little more artful about saying it though.
So of course, right after I discussed it with my pal in Boston who helped figure the whole thing out, I changed my message to include an explanation of what was happening and an exhortation not to give people any information.
So I'm not getting as many angry cursing messages anymore (actually, I'm mostly getting messages thanking me for clearing it up for them), but I'm still getting hundreds of calls a day, rendering my number pretty much useless if somebody really wants to call me.
Amazing, eh?
Pat on Consumerist was able to redirect fax spam back to the receptionist at the spammer's company:
For weeks now I have been receiving fax calls on my house line, a number I've had for over twenty years and now ported to VOIP; somehow, at some point, it got included on a telemarketing fax CD.I get them 3-4 times a day, each repeated 3 times, starting at 6 AM. Being awaken by the cheerful chirping of a fax when answering the phone isn't my cup of tea: Nobody calls me at six, so when it rings I always think there is some kind of emergency!
I finally decided to do something about this problem, and using the caller ID number as starting point, Google kindly provides me with the main number and name of the offending company.
The receptionist was not so receptive to my request: Seems they have many employees, and no interest in tracking down who is sending what, because they are very, very busy. Goodbye.
OK. Fine by me. One great advantage of my VOIP provider (Primus, for anyone who cares) is that their base package includes many interesting features, including the possibility to redirect any number to another. Thirty seconds later, I had the fax number redirected to the receptionist's number.
Since the redirection happens at the exchange, it will of course be a bit more difficult for them to track down the origin of these new, annoying calls than if they had been willing to listen to my complaint. They had their chance, and blew it.
I call this forcing corporate responsibility.
André Tascha-Lammé from killthecalls.com, suggests getting a fax.com number to track down the assholes who make those car warranty or credit card rate record-a-calls:
You most definitely DO NOT want to give out real information about who you are, such as your name, social security number, etc. Instead get yourself setup with an online fax account (see links on the right of each page of this site).Tell the telemarketer that you are REALLY interested in whatever overpriced garbage they are trying to sell you, but tell them that you must receive something in writing (use any excuse under the son - say you have a hearing impairment - whatever it takes). If they will send you something in writing (via facsimile or email), than you will have more information to track down the responsible parties or to file a complaint.
In the case of those awful car warranty calls, ask them for a copy of the warranty to be faxed or emailed to you. Unless they are a 100% scam-based outfit that is just taking money but not actually selling anything, the warranty paperwork will have the name and addres of the company underwriting the warranty. Bingo! There is the party you take to court or file a complaint against.
Don't be too optomistic about the results of any complaint. André did an FOIA request and found that the government pursues only the tiny-tiniest fraction of them. Which is why we all still get abused by these car warranty and credit card rate record-a-calls.
Gregg has turned them into a form of amusement. He gets somebody on the line and keeps them there with ridiculous questions as long as possible. He even figured out that VISA cards start with four numbers, starting with a 4. (He makes up a VISA number to give to the person on the phone.) It's possible that he's annoyed them into not calling him anymore, which seems to be the only thing that works, short of tracking them down and taking them to court.







A couple of friends of mine both got emails from the same scam, one that requires one of the scammers to actually meet with the scammed. They talked with lawenforcement at every level, including people from the post office and even treasury. They really wanted to help set up the person who would actually meet with the sap and were willing to take the time to play along. You can guess how much interest they got from the cops - the state police flat out told them not to communicate with the scammers and definitely not to try cashing the "check" that had been sent to them - even if they were to inform the police beforehand, because doing so would leave them open to prosecution.
So the police wouldn't lift a fucking finger to actually hit the assholes trying to get someone else in trouble, but they would definitely be all over someone who followed through with the scam in the interest of trying to bust the perpetrators.
My mom has recently set out on a campaign to nail someone who has tried to scam her and my dad similarly. She simply can't believe me when I try to make it clear this is a completely futile fucking effort.
And they wonder how some of us can get so bitterly jaded...
DuWayne at March 2, 2009 9:09 AM
People have a really overblown idea of what government regulators and the cops will do for you. My calls to the Comptroller of the Currency, in hopes of exposing Bank of America's "security" measures that seem to endanger millions of their customers, have become almost comical. I talked to Kevin Mukri, the head of their press office the other day, after they transferred me from John C. Dugan's office (to get rid of me -- he's the head of the place). Mukri suggested I write a note to Dugan to get the complaint some attention. I'm a newspaper columnist, desperately trying to keep my head above water as newspapers carrying me are going out of business. Perish forbid somebody who works for the Comptroller might actually do something Comptroller-related.
Amy Alkon at March 2, 2009 9:22 AM
> People have a really overblown idea of
> what government regulators and the cops
> will do for you.
Government regulation is discussed elsewhere, but the cops thing is right on. Especially with immigrants, specifically upper-class immigrants from distant cultures... In my experience, they think that since they're finally in a country where the cops aren't owned and operated by the local junta chieftain for Village Big Man, that they finally have their own personal plaything of muscular intimidation which they can deploy at will....
...OK, maybe I'm extrapolating too much from just a few experiences.
Crid [cridcridatgmail] at March 2, 2009 10:32 AM
The authorities are no help, we have to help ourselves. Gregg is right. The way to shut down this marketing is to invest some time to tie up their personnel. Their operations depend on intelligent people not answering the automated call. Their auto-dialers probably call 100 people to get one gullible response. They depend on spending no human time talking to the thousands of people who they irritate and cannot lure into a transaction. From now on, I will always press 1 to talk to someone. Sometimes, I ask them to wait a minute while I turn off something, and lay the phone down for a few minutes.
Telemarketers with No Number or Location
Andrew_M_Garland at March 2, 2009 11:09 AM
Here's the rub.
Even if you COULD locate them, they're outside the US. Which means nobody is going to give a rat's ass about prosecuting.
You'll never get a warranty, by the way. If you do anything that makes them suspect you don't intend to make with the credit card number, they hang up on you. It's a phishing scheme, pure and simple.
brian at March 2, 2009 12:14 PM
They won't do anything even IN the US, Brian-
We busted a woman from a small company using my hubby's Visa number after he ordered machine parts from her company for his work. Seems she went shopping immediately after he hung up with her; one of the vendors she ordered from called him with a question (why the hell she gave his number we'll never know but are thankful for her stupidity) and he put the kabosh on it. The other vendors she ordered from never pressed charges. The credit card company did nothing. We tried to, but to no avail. She's in New Joisey, we're in Illinois. Cops wouldn't do anything on either end, they took the reports and told us point blank nothing was going to happen, the dollar amount wasn't big enough. We called her employer. No joy there either, come to find out, she works for Daddy. After a while, they stopped answering their phones.
Juliana at March 2, 2009 12:58 PM
Amy Alkon
https://www.advicegoddess.com/archives/2009/03/mccarthy.html#comment-1636711">comment from Andrew_M_GarlandGregg is right. The way to shut down this marketing is to invest some time to tie up their personnel.
Gregg is really funny -- and in a gruff, guy-guy from Detroit sort of way. And he really keeps them going. I keep asking him to tape one of these calls when he does his little number on them. I'm hoping he'll remember and do it one of these days. Unfortunately, he's the antithesis of a showoff (unlike his girlfriend) so he probably never will.
Amy Alkon
at March 2, 2009 7:24 PM
It's an unfortunate fact of life these days, but telemarketers and collection agencies started using bogus numbers on their Caller ID years ago when Anonymous Call Rejection started to be offered. As a previous comment said, any PBX can be programmed to send out any number as the Caller ID number. They don't even need a PBX. A key system, T1 pipe, there are many ways to get around Caller ID. Caller ID is not the same thing as the number on the line.
If you get a call from a number you don't recognize, DON'T ANSWER IT. If they meant to call you, they'll leave a message. If they leave a recorded message just erase it and forget it. Do not call back the number that showed up. Chances are it's not the number of the outfit that called you. Chances are good that it's some poor schmuck who has no connection to it. Especially do not call back any 8YY number that shows up. 800 numbers are free for you to call them, but they are NOT free for the person who owns the 800 number. They have to pay for every call they get. So not only do these poor people have to put up with irate strangers calling them demanding they stop making phone calls they never made, they have to pay for it!
Even if it's not an 8YY number, it could be someone's cell phone and they get charged for the minutes on the incoming call.
If it's a fax, remember that any fax can be programmed with any number and any header. So do not harass some company just because you think the call is coming from them because of what's in the fax header.
The best way to deal with it, unfortunately, is to treat it the same way you would spam. We should all be savvy enough these days to understand that the worst possible thing you can do with spam is to reply to it. All that does is let the spammer know that out of the millions of emails they sent out, yours is a real one. It's the same thing with these phone calls most of the time. They use auto dialers and dial thousands of calls every half hour. They do not use the phone book or public phone listings, so having a non pub number doesn't spare you.
If it's a collection agency? If you owe the money, pay it. If it's a relative who owes the money? Give the damn collection agency their number. I'll never understand people who bitch and moan about rude collection agents calling them looking for their brother or their father. Either don't admit you know the person, or give them their damn number. Once they know you're related to the person they're looking for they'll never leave you alone.
Jaynie59 at March 2, 2009 8:46 PM
Jaynie -
I'll never understand people who bitch and moan about rude collection agents calling them looking for their brother or their father. Either don't admit you know the person, or give them their damn number. Once they know you're related to the person they're looking for they'll never leave you alone.
They leave me alone and I will not give any asshole the contact info for my friends and family. If I don't know the person, I don't give out the information - period. And I make it absolutely clear that I will never do so. I have absolutely no reason to assume that the person calling me is a collection agent or a scammer - even if they know particulars about outstanding debts.
Someone who worked for one the lenders my brothers dealt with, took a listing of credit reports that had the social security numbers redacted and started trying to get the soci numbers by claiming to be a collection agent. He worked for a third party contractor who was vetting potential borrowers, which is why he had credit reports, sans soci numbers. That particular gent did get prosecuted, but only because his employer insisted and threw in charges of their own.
DuWayne at March 2, 2009 10:06 PM
Amy Alkon
https://www.advicegoddess.com/archives/2009/03/mccarthy.html#comment-1636726">comment from DuWayneActually, collection agents do this abusive thing where they call random numbers in an apartment building -- or in my case, random numbers of people who get mail in the mailbox place where I get mine. They hope you'll know the person who owes, or that they'll somehow score. It's really abusive. Since I pay my bills in full every month, whenever a collection agent calls, it's for somebody else, and every time, they get their mail at the place where I get mine.
Oh, and while we're on idiots, every time Dish TV sends out a repair guy, they send them to my mail place. I had an argument with a guy in Calcutta who insisted I live in a tiny metal box at 171 Pier. Be hard to fit a TV in there, let alone find a place for the satellite dish. Meanwhile, they had to send out a second technician. Sure enough, sent the guy to the mail place. Well, if they're going to waste my time, I guess they want to see that I have company.
Amy Alkon
at March 2, 2009 10:41 PM
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