they do carry the cards around... but how often do you see a comcast employee BEFORE you need help?

I got one once when they fubar'd my access... but that's been a long time ago, now.

Cable is one of those things... like the phone or anything similar. If it works great, you are golden.
If not, prepare for hell.

i have NEVER had a company in all years back to MaBell that wasn't like that.

they do carry the cards around... but how often do you see a comcast employee BEFORE you need help?

Exactly.

For all you Dish network customers. My mother was complaining about Fox News being gone, after Fox and Dish couldn't reach an agreement.

The irony is, my son works for Echostar, as a techie, and he was the one that tuned it off.

He got a lot of ribbing over dinner last night, for being the heartless thug, that turned off his grandmother's Fox News.

We have one of those special access codes. DH got it from one of his customers who works for Comcast. Unfortunately, it doesn't really save you time when you need help. It just cuts down on a few steps to get there, whuch amounts to a minute or two of time saving.

> He got a lot of ribbing over dinner
> last night, for being the heartless
> thug, that turned off his
> grandmother's Fox News.

I loves me some conservatism, but that's rarely what we see on Fox... I'd have been tempted to take him out for a beer of gratitude!

I used to work for Comcast, and those cards have been around since at least 2006. The idea was if you are out and about, get into a conversation and learn someone has had an issue, you give them the card. It was a way to loop every employee in to customer satisfaction, by giving you some way to respond other than "I'm sorry to hear that."

I don't think the intention was ever to hand them out on Capitol Hill like mints.

Time Warner has a government affairs office in my building. "Important people" really do go to their lobbyists with problems regarding service. The rest of us can just suck it, I guess.

re. Dish: My husband doesn't know what to do with himself right now, since Fox news is off. I don't give two snots either way about the news channel, but there are lots of other Fox channels, and this BS with the satelite company and the broadcasting companies is starting to piss me off. Last month it was all of the Turner channels that were pulled off: CNN, Cartoon Network, etc. It's not like I'm getting a discount from Dish when an entire channel family gets pulled.
At least I still have HGTV.

tasha:

That might not have been the intention, but I'm sure every employee had to hand them out quickly.

(I've never gotten Comcast to hook me up. They send me tons and tons of fliers now, but won't come out to hook me up. The poor CS guy I got filed escalation after escalation and was adamant that I HAD to have gotten Supervisory Callbacks, that's the RULE! Feel sorry for that guy. Customer Service oriented, working for Comcast. Charles, hope you're not still there, dude.)