Notes From Mediator Training
The Los Angeles District Attorney's office has a mediator training program, and I was one of 30 people chosen for it (out of 600 applicants).
It's an absolutely amazing opportunity. We've spent three days at a firehouse in Watts, in the community room, learning and role-playing mediation skills and techniques from these incredible trainers (who are themselves mediators in the DA's office).
Wednesday afternoon, I was one of a group of five mediation trainess given the task of writing up the "Agreement" portion of mediation. They gave us a story -- a sort of slightly hip version of Goldilocks the housebreaker. The other character ("BB," in my shorthand here) was Baby Bear.
I wrote up our summation solutions the parties (GL and BB) had verbally come to on the sheet we were given. An important point: They were to be written in the language of the parties involved (GL and BB) and not go beyond what they expressed or be in substantially different langauge.
Oh, and this is harder than you think it is or it sounds.
Here's my group's sheet -- a giant Post-It stuck up on a wall:
We got applause from our trainers.
Oh, and the cool thing is, in working collaboratively like we are, you learn a lot from other people's solutions.
Finally, the biggest misconception I had about mediation before I started was that the mediator solves people's problems. The mediator is actually an impartial, neutral facilitator to help the two people come to their own solutions together. I'm learning -- and we're all learning -- the ways to help them do that.
So fucking cool. I'm completely grateful and thrilled to be included.








That would be the hardest part, for me, not telling someone what the solution is but guiding them as they find it themselves. I took a class recently on handling sales objections and the instructor emphasized asking questions over answering objections, "talking is dominating the conversation, questioning is controlling the conversation."
Conan the Grammarian at August 2, 2018 8:19 AM
Actually, there's so much for you to do in facilitating that you have your hands full. Also, when they come to the conclusions themselves, I think they're probably more invested in follow-through.
Amy Alkon at August 2, 2018 11:46 AM
Cool.
I used to looked upon soft skills training as a waste of time (i.e., hokum). However, over the years, I've come to see that, at times, training in (or at least giving some thought to) soft skills can be useful.
Conan the Grammarian at August 3, 2018 5:44 AM
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