Linksanity
If you have a company that serves customers partly by phone, for god's sake, listen to the hold music for the amount of time a customer would. Does it make you feel somewhat homicidal? Because that's what it does to your customers! Surely not the effect you are intending!
— Amy Alkon (@amyalkon) June 14, 2021
This was mentioned the other day, but what exactly is the advantage of "jabs" over "shots"?
It's a case of, y'know, 'We already *have* a word for that.'
Crid at June 15, 2021 2:35 AM
Hold music?
May I recommend Arthur Brown's "Fire"?
Or Rebecca Black's "Friday"?
Heh.
Radwaste at June 15, 2021 4:50 AM
A friend who works civic telecom in NYC was amused by this.
Crid at June 15, 2021 7:06 AM
It's critically important that we invest in clean, renewable energy resources
Crid at June 15, 2021 7:08 AM
The "Copium" meme would be perfect to post right now:
https://twitter.com/iowahawkblog/status/1404788509639155732
Sixclaws at June 15, 2021 8:32 AM
Amy, you hit one of my buttons with this one.
How about a law categorically banning all those "press 1 to wait on hold for an hour" machines? And let's find a way to use the machines themselves as punishment for having one!
The worst offender I've encountered so far was AT&T. I had a tech issue with their broadband service, but (via cell phone) it took two days to get past the hold-machine that guards their support number and make it connect me to a human being. What finally worked was when I started threatening to recycle the damn thing for beer cans.
jdgalt1 at June 15, 2021 9:56 AM
And so the purge will begin:
https://twitter.com/MikeBelcher14/status/1404792407896596486
Sixclaws at June 15, 2021 11:51 AM
Well.. It's a private institution and they can do whatever they want to:
https://twitter.com/michellemalkin/status/1404876766796124160
Sixclaws at June 15, 2021 4:38 PM
Well, at least so long as the music is playing, you know you haven't been cut off.
(I realize that normally, when you DO get cut off, it's only a matter of seconds before the atonal whistle blows and the recording begins that says "if you'd like to make a call...etc.")
But, anything can happen - or not happen.
lenona at June 16, 2021 5:13 AM
Please add a phone menu option of waiting without your hold music.
And if you want to hold yourself accountable (god forbid), add a timer that lets the caller know how long they've been on hold.
ruralcounsel at June 16, 2021 5:43 AM
@Crid: "what exactly is the advantage of "jabs" over "shots"?"
"Jabs" is just British for "shots". We started 400 years ago with a common language (of many dialects, but with the dominant one frozen in Shakespeare and the King James Bible). It's evolved quite a lot since then, with the original regional dialects tending to converge - but towards somewhat different British and American "standard" dialects, not to mention the interestingly different Australian dialect and the nearly incomprehensibly different Indian-Pakistani and West Indies forms of English.
markm at July 1, 2021 8:07 PM
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