Time-Warner Hell
Time-Warner is a monopoly where I live and this is now my NINTH TENTH day (Fri, Oct. 17) with intermittent Internet service -- which I had during my deadline, which I have had as I have the final chapter of my book due.
I have spent maybe five or six about eight hours total on the phone with them. I spent an hour and 20 minutes on the phone just Wednesday night -- first waiting on hold for 20 minutes with that "We value you as a customer" recording. (If you "valued me as a customer" you'd pick up the fucking phone!) I just wanted to know if they'd done the service they said they were going to do on Wednesday sometime, to repair "the node."
From my e-mail to them:
This past Monday or the Friday before, can't remember which, I was eventually told (after hours on the phone the first few times) that the problem was that your company signed up too many subscribers and your company needed to fix "the node," and needed a part...which they had to ORDER!...which would take days to arrive...which they would have today. Unbelievable. Your company knows it has the number of subscribers it does because YOU GET CHECKS FROM ALL OF US!The city of Moorpark in the past has fined you for treating customers as I've been treated. I also suggest you look on the Internet -- Google the name of your company and "intermittent service" and see the hits you get. Check out BoingBoing.net -- Cory Doctorow's piece on his experience -- mirroring mine. Here's Carey from Consumerist from October 5.
I have to stay home all day Thursday, with my substandard Internet service, again waiting for a technician. And not one of these people in your South Texas office could tell me if that "node" was replaced or fixed. Again, how would you feel if you paid for service and got this level of service, then had to invest so much time and aggravation into trying to get what you pay for? Please make this right.
I would have Internet service with ANYBODY else if another cable company existed. At this point, I'd have it with the garbage company if I could. Unfortunately, TW is a monopoly here, so I have no choice but to remain one of their customers victims.
I just got off the phone with a woman in their corporate offices who's going to actually try to do something about this. I also faxed Rocky Delgadillo, the City Attorney, to see if he'd bring suit against the company again. UPDATE: Actually, it sounds like the suit hasn't gone to court yet. Here are some details, from a Tom Corelis story on InsiderTech.com:
According to the soon-to-be-filed complaint, the City of Los Angeles says Time Warner made false and misleading statements to subscribers regarding its quality of service, violating state laws and the terms of the franchise agreement it worked out with the city. Subscribers spend time waiting in agonizingly long hold queues, the city says, and Time Warner's technicians subjected subscribers to excessive repair work delays. Parts of the agreement mandated that Time Warner customer service representatives answer subscribers' calls "within 30 seconds," and repair service interruptions within 24 hours of notification.The city says it will file its suit in a Los Angeles County Superior Court. Time Warner Cable provided no immediate comment.
Officials in the city of Costa Mesa, California - less than an hour's drive south of Los Angeles' - are mulling similar plans in light of Los Angeles' announcement.
"I requested a copy of the city of Los Angeles' filing so that I can assess if we need to pursue action of our own," said Costa Mesa City Attorney Kimberley Hall Barlow. Los Angeles officials say that Time Warner could pay "tens of millions of dollars" in fines if courts rule against it.
If you live in L.A., and experience what I do from TW, please contact Delgadillo with your story:
Delgadillo's fax: (213) 978-8312
Delgadillo's phone: (213) 978-8100
e-mail: rocky.delgadillo@lacity.org
Mail a complaint to California Atty. General Jerry Brown here:
Executive
1300 I street (eye street)
Sacramento CA 94255
Tell YOUR hell story with Time-Warner below!
Also, if you have Verizon FIOS, which is not available here yet, please let us all know how it's working for you. To change your crappy Time-Warner service to Verizon, click here.
And a little neighborhood flack-tivism:
UPDATE: My service will not be fixed until MONDAY MORNING. Actually, now it seems the date is Wednesday, October 22.
I finally had to call the media relations guy in New York to find this out. Also, after being on the phone for all that time Wednesday night, and all the time Thursday day, at 1 p.m., begging to know whether they'd fixed the node when they said they would, it was he who finally told me that I'd spent more than a half day waiting for nothing -- that no, they hadn't fixed the node on Wednesday and that it would be probably Monday (really Wednesday, a tech and his supervisor told me an hour or two later).
This company is absolutely vile and taking advantage of their monopoly position. I'd love to see them sued blind, and I don't care for a second that the lawyers usually get the money in those suits. Just that they have to pay.
Everyone in my neighborhood who has Time Warner Cable is furious. And lucky me, I don't have these sucky monopolists for my television service, because, as I said in the flyer now posted on my gate, I'd rather have service with the garbage company if I could. Thankfully, for television, I have a choice, and I'm sure as fuck not going to choose Time Warner when I do.
Finally, I've started telling all the Time Warner people I speak with that I wish, from the bottom of my heart, that each and every one of them will have the exact same service with which they provide their customers.
Can you not get ADSL from a telephone company?
bradley13 at October 16, 2008 1:41 PM
Strangely, no. I called Verizon this morning because I couldn't believe their website -- it said it wasn't available for me. And then I checked ATT's website, also not available. Plus, DSL is slow compared to cable Internet.
P.S. The cable here has been ATT, into Comcast, into Time Warner. Smartest thing I've done -- keeping my AOL e-mail addresses, which I've had since the early 90s. Friends periodically have to send out, "Sorry, not Comcast anymore, etc." notices to everyone they know and hope they didn't miss anyone.
I can't tell you how reprehensible their business practices are. I actually spoke to a woman named Tiffany Spates in the office of the president in Connecticut at around 9am. She said she'd call somebody in California (that's 9am PST, by the way, noon, their time) and I'd hear from somebody today. Nobody called. 11ish, I call her again. She again says she'll get on it. I'm still left sitting here, hostage. I hear from nobody. Around 1pm PST, I track down the number of a guy named Alex Dudley, who finally calls me back and gives me the news about MONDAY being the day this will be fixed. They just left me sitting her all day.
When I called the office of the president back, this other girl, Terry, I think her name was, tells me all these people had "reached out" to me. Like a guy named Eric Alvarado from their California office had called me. Ha. No he hadn't. Not a call, not until Alex finally returned my call.
And you can't get through to anyone in tech directly - you have to call their main 888 number and hope the nimrod you speak to -- like all the English-challenged speakers last night from their South Texas office -- will know something and agree to connect you, which they usually won't or can't.
Oh,and plus there's usually this super-long wait. Like my 20 minute wait last night in the evening around 8 or 9 pm.
Amy Alkon at October 16, 2008 2:29 PM
I hate Time Warner with the fire of a thousand suns. One of their repair men let my dog out; we never found her.
It should be noted that I had switched from TW to ATT several months before this happened. The guy was accessing an easement behind my house through my back yard to fix someone else's cable. I guess it would've been too much trouble to knock on the door to let me know he needed to go back there.
Assholes.
ahw at October 16, 2008 3:08 PM
>Also, if you have Verizon FIOS, which is not available
>here yet, please let us all know how it's working for you.
Bottom line: FIOS has been good to me. My other local
high speed choice would be Comcast. I'm not crazy enough to
use that; it's been reviled at least as much as Time-Warner.
Reliability: The outages have been rare and when they do
happen, they've been minutes rather than hours or days.
I haven't had to use tech support, so I can't comment on
their responsiveness or ability.
There have been two bad things. They bowed to NY's
censorship pressure and dropped all alt newsgroups.
Second, their DNS cache is way too high. When places I use
moved their IP address, it took roughly an extra week for
Verizon's DNS to point correctly.
--
Ron
Ron at October 16, 2008 5:13 PM
Amy Alkon
http://www.advicegoddess.com/archives/2008/10/16/timewarner_hell.html#comment-1597996">comment from ahwThe last two techs who came to my house actually used my neighbor's back gate (we share a lot and I can get to their house from my back door) even though I told them they needed to go around the house to the pole instead of taking the short cut, lest my neighbors' cat escape. I'm just lucky their cat wasn't outside.
I pitched this to an editor at the LA Times and a reporter is looking into it now, maybe doing a story on it. My neighbors had a truck out three times in the past few weeks and I gave them the reporter's e-mail address. Everyone in my neighborhood who has Time Warner is just in a rage. And now they say that it might not be back until next Wednesday.
The technician who came to my house said they overloaded a "node" -- kept jamming more and more homes with too many demands (ie, too many cable TV boxes) on the same node. A node, I guess, is like a server farm.
Oh, P.S., the last time my service went out before this (pretty much an annual thing with Time Unmaintained Lines Warner and Comcast before them) was in August 2007. The salt air eats the lines. I call when my service dies and say that and they say, "No, no, no...that's not it." The technicians are dispatched, and yes, of course, that's always it.
They replaced my modem last week and climbed the pole and told me it again -- the lines were badly degraded by the salt air.
Please, if you have crappy Time Warner service, drop a wee e-mail to Delgadillo. Rocky.Delgadillo@lacity.org -- let's get some attention paid to this company's business practices, since for many of us, there's no other option. The fuckers.
Amy Alkon at October 16, 2008 5:16 PM
Amy Alkon
http://www.advicegoddess.com/archives/2008/10/16/timewarner_hell.html#comment-1597997">comment from RonBottom line: FIOS has been good to me.
Thanks, Ron. P.S. I read something today - it's on my home computer and I'm out now, so I can use the Internet without it being hellish and interrupted in the middle of trying to get on every page. Anyway, I think it's opendns.com or something like that -- free and helps you load pages faster. Was in Pogue's column in the NYT.
Amy Alkon at October 16, 2008 5:18 PM
"Can you not get ADSL from a telephone company?"
Not if they're not contagious. And Ritalin knocks that right out. Ha! I kill me.
"Plus, DSL is slow compared to cable Internet."
Hmm. Cable, around here, is just one big local network, and the bandwidth varies with the number of users. Out here in the sticks, some locations can get 10Mbit/s. My DSL is only 3 or so, but 325kilobytes/sec is always there.
And I don't have a quota.
Radwaste at October 16, 2008 6:19 PM
Said ahw: "I hate Time Warner with the fire of a thousand suns."
Sorry about your horrible experience, but I love your metaphor!
We got FIOS a little over a year ago, switching over from Comcast. Have the TV service, too. Not a hiccup all that time until last weekend, when our internet, landline phone, and TV service all failed on Saturday. Tech support was generally responsive, and we went through various steps to see if we could fix the problem on the spot. Finally, Verizon said they would send a technician out, but it would have to be on Monday, sometime before 5:00 PM. I was perfectly prepared to chew them out over the phone Monday night for failing to show up, but they had the problem fixed by lunchtime Monday afternoon.
Imagine that: a provider doing what they said they would do, when they said they would do it. On the other hand, they're not a monopoly here, either. Comcast still does cable and internet. DirectTV and Dish still do television. They all have to stay on their toes.
old rpm daddy at October 17, 2008 4:51 AM
Time-Warner is doing the same thing as Comcast is - overselling their capacity. Comcast combats it by cutting people off for trying to use their unlimited internet in an unlimited fashion.
I've got DSL with AT&T, it rarely fails, and it runs at 6mbps all day long.
Cable modem, however, depends upon your neighborhood. More internet users, slower access.
It's ultimately the same scam the airlines pull by selling 800 tickets for a 400 seat plane.
And it's not like you can just call the other cable company...
brian at October 17, 2008 5:36 AM
Amy Alkon
http://www.advicegoddess.com/archives/2008/10/16/timewarner_hell.html#comment-1598113">comment from old rpm daddyI love Dish. I have Dish TV. On the rare occasions I've had a problem, they get on the phone right away and help you. They once had to come out to my house to fix the satellite thingies.
Amy Alkon at October 17, 2008 6:18 AM
"It's ultimately the same scam the airlines pull by selling 800 tickets for a 400 seat plane."
Among other airline issues, you can find out about this at Patrick Smith's column. It's not that simple, and not as you represent here.
Radwaste at October 17, 2008 10:05 AM
TW is everything that is evil in business.
We moved last April. We took our cable box with us. TW sent a bill for the cable box. I called them to clarify the bill. The company said it had no record of any bill. They kept sending a bill. I kept calling. No bill could be found.
I needed to have a technician come by to rewite the cable wire from across my living room to a route that ran outside of my condo. I was scheduled for an 8AM-10AM time slot. A contractor showed up at 2 PM. I told them to make sure that the installation was properly flanged along the exterior wall to be in compliance with my HOA. They left before I could inspect the job. I inspected the job--no flange. I called them back. I scheduled a time for Saturday. I could no longer miss work. I was given a 8AM-10AM slot. The contractor showed up a 2 PM, and when redoing the work they stapled through the cable. Also, I noticed after they left that a camera that was in my television cabinet was missing.
I called TW a third time. Finally, the sent out a senior technician who did a proper rewiring.
This incident was one of many that I have had over the years.
Bob Reselman at October 17, 2008 10:17 AM
I got so fed up with TW that I'm watching TV through rabbit ears. (OK, I heard all that gasping at this ancient and archaic concept.)
Actually, over the air reception is usually great here, even with storms and such. Only rarely is it horrid. The only shows I really miss from cable are Blockbusters on GSN and The Daily Show and Colbert Report and you can view the best bits from them on-line (not that I remember to, I'm so busy reading Amy's blog).
I don't know what's gonna happen in February though when the big switch to digital television happens. And still haven't bought the right TV or the converter box but will before then. I'm suspicious of it. I keep wondering if the cable/dish companies are behind it and over the air will be so bad you'll have to pay for television. My daughter then tells me I sound like Hyde from That 70's Show and nips my conspiracy theory notion in the bud. But I am concerned what's gonna happen with my reception around my birthday. In a perfect world, the brags will be right and it'll be an even better reception but I have my misgivings, especially with no attena I can fiddle with. Oy, I am showing my age.
Oddly, when I did have digital cable and all, I had a lot of problems with that but the digital internet also through TW (it's a monopoly here too, you can get dish TV and DSL but no other cable for either service). Roadrunner internet access is a freaking dream -- fast and rarely down.
I continually had problems with the TV cable though and am glad I took it out. Not only do I not have that bill, I don't have that aggravation and the TV was not worth the aggravation. Hope I can still abstain come February. Or I may just shrug my shoulders and say screw it, it's cheaper to wait for the series to come out on DVD. And, hell, I'll get no commercials and play them at my convenience then.
Love my PS2! Less need/desire for TV and I used to be quite a teleholic.
Annoyingly, one thing they pulled when I discontinued service was try to tell me (something they did not tell me and was nowhere in the paperwork I kept forever) was that I had to bring the digital converter back myself. Because it's not on a bus line and I had problems with my knees and all, I pitched a fit and yelled that it wasn't possible because I had real bad arthritis (what I thought was my arthiritis worsening was really the beginning of my bone problems really disabling me now, it seems) that he put me down as disabled and put on the disconnect order to collect the box. But the fact that until I pitched a fit, they were telling me I'd have to either return it or pay $400 for it, doesn't exactly convince me to go with them again.
If over the air with converter box I buy doesn't work come February, I'll have to look at satellite companies here too but I've heard so much bad about them, similar to the hassles with cable.
However, if I ever do get another computer at home and can afford internet access, I'll probobly go with TimeWarner, because they're excellent with that locally. Have to be. Capital city and state government largely relies on them.
For now, though, it's much easier (and cheaper) to access at work and the library and, hell, going to the library to access will get me out of the house for a few hours when I retire. I have a g-mail account for e-mail and don't use it much.
Of course, Amy, you need it much more than I do.
T's Grammy at October 17, 2008 11:04 AM
When I had problems with my cable modem after a move to Wilshire Center this past July, and I had to take time off work to accommodate the TW "appointment window" which apparently is only at times when you cannot be home, I sat waiting on the porch of my apartment building staring at the repair technician as he sat in the van chatting happily on his cell phone for forty-five minutes.
The whole time, I was on hold with Time Warner waiting to ask them why, and how long they expected me to wait for him. But he finally ended his call about ten minutes prior to the end of the "window". When he reached the porch and realized that his appointment was with me, the fucker had the nerve to ask me, "Why didn't you come up to the van to ask me when I'd be coming in?"
The problem took about 15 minutes to correct, natch. Fuckers.
Tom at October 17, 2008 11:37 AM
Amy, I am far from you in the city of South Pasadena but mine has also been out exactly ten mornings and I'm mad as hell, since I also have my landline and cable TV through Time Warner. Thanks for continuing to fight this, I can't believe how bad their service is compared to the DISH network and phone company DSL at my old house.
Pat at October 17, 2008 12:59 PM
Amy Alkon
http://www.advicegoddess.com/archives/2008/10/16/timewarner_hell.html#comment-1598202">comment from PatI kept asking these jerks, what about my five hours (now going on eight or nine)? Do they work for free for five hours, eight hours? My time is not free. I pay for my cable Internet already. It's supposed to be working in exchange for the charge I pay every month. I charge for my time. I think I might consider suing them in Small Claims Court for the time I've spent. I don't know if I have legal ground to stand on. But, they shouldn't get away with this. Any legal beagles who can chip in here with whether I have any grounds here, please do.
P.S. The cost of having my service out for a week is enormous for me. I have backups, but when I have a book overdue, plus column deadlines, and a need to have the Internet work as I pay for it -- it's a pretty big deal to have to wait three minutes to access a webpage, loose "flow," and thus not be able to go on with my writing and thoughts at my normal speed.
Please call Delgadillo and write Jerry Brown, and write Alana Semuels and tell your stories. They get away with this shit because people bend over and take it. Don't do it.
Amy Alkon at October 17, 2008 1:17 PM
Here's a question: does anybody have a copy of their Time Warner contract? Also, do you have anything with promises/representations of the kind of service they'd give?
I don't know about you, but I lose much more than the $1.50 a day or whatever they say they'll give you back when your service goes out. I pay for reliability and when I lose that, I'm sunk.
Amy Alkon at October 17, 2008 3:12 PM
Service providers such as TWC, always limit their damages to your monthly fee. This is even the case in commercial high speed service contracts.
You might get them to give you some sort of short-term future service discount, in addition to a refund of the days the service was not available. Since they occasionally run new customer promos such as $19.99 for ninety days, this might be a kicker to get you to quiet down (little do they know...).
Arty at October 17, 2008 4:51 PM
dslreports.com ... aka broadbandreports.com ... is a good source for information on broadband woes and alternative providers.
I also have been plagued with intermittent Time Warner Cable outages, and am sympathetic.
Anonymous Poster at October 17, 2008 6:56 PM
Thanks - just found a comment on there that was kind of important that I forwarded to Steve Gold in the City Attorney's office, who's bringing the suit against them.
Amazing that it has to come to this. That they can't do the really simple thing and give you what you pay for.
How do these people go about their day without thinking what it's like to be sitting home held hostage for the service call that you don't actually need to be held hostage for -- but for the fact that the calls you've made to the office of the president of the company every few hours...begging to know whether you need to sit there in your house instead of going out to a place where you can pay for a good solid Internet signal...go unanswered all day...until you finally call the media person at the company who tells you, no, you've been sitting there all day for no good fucking reason?
Amy Alkon at October 17, 2008 7:30 PM
this might be a kicker to get you to quiet down (little do they know...).
All they had to do was call me and tell me the node wasn't fixed when they said it would be. Or e-mail me. Unlike all the poor people who had Comcast, and ATT and TW all make them change their e-mail, I've had the same AOL e-mail address since the early 90s.
Yes, communicate. Don't make me chase you down. Don't waste my time. Don't leave me surprised that I don't have service when you told me it would be fixed Wednesday, making me worry that there was some problem with my modem or particular setup.
I told some lady at TW that sometimes small papers can't pay me, and when they can't, if they just call me and tell me, I feel entirely differently. If they even say, "Hey, how about we pay $10 now," or "We can pay the third week in October" -- just some kind of communication...treating you like you matter, and like paying you matters. Makes all the difference.
The thing that really gets me is that "We value you as a customer" playing while you're on hold 20 minutes!
Amy Alkon at October 17, 2008 7:35 PM
I'm probably not going to be too popular for saying this, but I love TW, or I did until I turned in my boxes on Monday. Up until Monday, I had pretty good service (cable, phone, internet) most of the time. Any time I had an outage that lasted for more than an hour, I insisted on getting 2 weeks of free service, which they always gave to me. They also sent me vouchers several times for free PPV items. Happy customer here. Until Monday. We're moving to Greece, so I turned all of our various equipment in on Monday. The HD box had a chip in it. We've had it for 3 years, so you'd think they would have prorated the price. Nope. They actually expect me to pay nearly $400 for a box that I rented from them for $7 per month for 36 months. For those who can't do that math in their heads, that comes out to $252 that I've already paid for the use of the box. Plus, I've seen what they do with returned boxes ... they throw them out. So, while I will pay my final bill, they can go whistle for the cost of the chipped box. And, for logistical purposes, I live in Huntington Beach ... somewhat between L.A. and Costa Mesa.
Franki at October 17, 2008 8:06 PM
I'm late chiming in on this, I was in New York again yesterday for a seminar on "Dealing with Difficult People", it was actually pretty good.
Ah the joys of cable! I had Cablevision here where I am, on Long Island Sound in Southern CT(Comcast isn't available in my area), and the fees kept going up and up and...
SO, when AT&T U-verse came around, I signed up immediately - Broadband Elite wireless service (humming along at 54 mbps at the moment) for $40/month, an astronomical number of cable, premium movie stations, and music stations, with a Sports Channels package and Video on Demand for $99/month, and unlimted land line phone service for $40/month. Supposedly, these rates will NEVER change. If I had the same services from Cablevision, without the phone and broadband services, I'd be paying well over $400/monthly. The service and tech support has been top-notch, and the few times I've called with questions or problems, I've always gotten someone who was kind, courteous, exceedingly knowledgeable, and spoke without an accent of any kind (except for one young man who was from Texas)! I LOVES me my AT&T U-Verse. o_O
Flynne at October 18, 2008 7:19 AM
If Verizon Wireless reception is good in your home, look into getting Internet service from them. It's a 5 GB per month cap, and the connection is mobile. For two years, it's $60 a month. I've had the VWZ service for a couple of years and it's a nice complement to my (Cox) cable Internet.
Bradley J. Fikes at October 19, 2008 4:09 PM
Sprint's service is the same price, with no monthly bandwidth cap.
Arty at October 20, 2008 6:37 AM
Amy Alkon
http://www.advicegoddess.com/archives/2008/10/16/timewarner_hell.html#comment-1598793">comment from ArtyI forgot about Sprint, but I can't get Verizon DSL or ATT DSL at my house. (Weird little neighborhood, 101-year-old house -- no idea why). Is Sprint DSL? I really need cable Internet speed, but what I really, really need is Internet that works.
Amy Alkon at October 20, 2008 6:54 AM
You know, this all reminds me of a subplot from one of Janet Evanovich's Stephanie Plum the Bounty Hunter novels. One of the renegades Stephanie is supposed to apprehend turns out to have unable to meet his court date because he was waiting for the cable company to repair his line. Everyone in the book who hears that story come back with something like, "The cable company? Those f--kers!"
old rpm daddy at October 20, 2008 7:18 AM
Amy Alkon
http://www.advicegoddess.com/archives/2008/10/16/timewarner_hell.html#comment-1598803">comment from Amy AlkonSprint Internet for homes not available here. But, thanks for the idea.
I'm pretty much stuck getting fucked over by Time Warner.
Amy Alkon at October 20, 2008 7:18 AM
I totally feel your pain. I live in Seal Beach and have my high speed internet from Time Warner. I'm too far from Verizon's central office to get DSL, and so like you, my only option is Time Warner. I telecommute exclusively, and I need to be logged in to my employer's mainframe 100 percent of the time in order to do my job. When my cable goes down, I can't work. (Oddly my cable television never goes down, just my high speed internet.)
I've never had the lengthy outage you're having, I think my longest downtime was 3 days, but it happens enough times during the year that when I get direct marketing in the mail from TW urging me to bundle my internet, TV, and phone service, all I can do is laugh.
I see you have contacted the city attorney's office, but might I also suggest you contact the CPUC (Calif Public Utilities Commission). They can levy fines and really turn up the heat against the cable company.
LA at October 20, 2008 9:54 PM
Amy Alkon
http://www.advicegoddess.com/archives/2008/10/16/timewarner_hell.html#comment-1598989">comment from LAThanks -- the CPUC is a great suggestion. I'll file a complaint with them. Meanwhile, some TW Spokesenabler lied to the LA Times today and told Alana Semuels, who WAS doing a story on this, but is no more (apparently thanks to the spokesenabler's lie), that I was the only person in my neighborhood whose service was out! Right. I got my neighbors on the phone to her, and gave her the number of a bunch of people at Time Warner who could tell her it was the node and the way they put hundreds more people on it than it could take, but it was too late.
Amy Alkon at October 21, 2008 3:08 AM
First, there is no location in Venice that can't get some form of DSL.
Second, cable is not necessarily faster than DSL.
Third, if you rely on internet service for your living, you should have at least two feeds, if not three. That means a cable modem AND DSL AND a WiFi sharing agreement with your neighbors AND a tethering service via your cellphone.
Cable companies are a step below phone companies and used-car salesmen. Thanks to the "Cable Reform Act", or whatever it was called, LA City has no teeth, nor does the state. Don't waste your breath.
GeekSpert at October 21, 2008 12:25 PM
Amy Alkon
http://www.advicegoddess.com/archives/2008/10/16/timewarner_hell.html#comment-1599219">comment from GeekSpertI can't get DSL in my house. I called Verizon, and spoke to somebody about it. Eventually, I should be able to get FIOS.
Amy Alkon at October 21, 2008 11:43 PM
With ATTENTION screwing up several times, I finally called Time Warner. Had a technician out immediately. SERVICE WENT DOWN 2 HOURS LATER. WANT MY HUGE INSTALLATION AND TIP BACK. ATT IS BETTER THAN THIS. Entire business down, installed India style to upstairs neighbor.
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