The Government Is The Biggest Do-Nothing Entity In America
Mary Delach Leonard has a cute -- and by "cute" I mean "ill-reported" -- piece on robocalls in the St. Louis Beacon Journal:
Dear Rachel from Cardholder Services:Stop calling me.
Oh, snap!
Leonard continues (this is the part where it gets a wee bit reporter'y...but don't be asking too many prying questions, Mare!):
Last week the Federal Trade Commission announced it was taking another in a series of actions against illegal telemarketing robocallers who call numbers on the Do Not Call Registry and mask their caller ID information. This latest FTC complaint names one Roy M. Cox Jr. who lives in California but runs his operation through multiple foreign corporations. The FTC alleges that Cox's companies use robocalls to sell credit card interest rate reduction programs, extended automobile warranties and home security systems masked by these caller IDs: "Card Services," "Credit Services,'' and "Private Office."The FTC has also been dogging Asia Pacific Telecom, a foreign shell company for SBN Peripherals, based in Los Angeles, that allegedly made more than 370 million calls to consumers in 2009. Many of those calls began with recorded greetings from "Stacey at Account Holder Servicers" and our personal favorite, "Rachel at Cardholder Services."
The FTC has been "dogging"? Right. If there's a federal dog involved, it's been dead or in a coma for a number of years.
I wrote in my book "I See Rude People" about these calls and how the FTC pursues only the tiniest fraction of them. We've all been getting these "cardholder services" calls for years. The FTC is only now pursuing them? What were they doing, meditating on the idea for a few years?
My friend André-Tascha Lammé of Killthecalls.com filed an FOIA request and found out how few calls are pursued by the feds (a minisculely miniscule number of those reported). How miniscule? Well, you're better off complaining to your garden than the government. It has pretty much the same effect.
via @EndTheRoboCalls







Oops. To continue, the linked article states that there were over 140,000 complaints to the BBB, which would lead me to believe that there were at least that many to state and federal agencies. And nothing substantive happened until it bothered one of our overlords.
chickity at December 31, 2011 5:36 AM
What I find annoying is that Telephone companies sell you caller ID, then they make it so that the caller ID can be spoofed. I also find it very annoying when private individuals block the reporting of their caller ID.
Bill O Rights at December 31, 2011 10:09 AM
Amy Alkon
http://www.advicegoddess.com/archives/2011/12/31/the_government_8.html#comment-2885760">comment from Bill O RightsI also find it very annoying when private individuals block the reporting of their caller ID.
I block mine as the default and then dial *82 to unblock it when I call Gregg, my sister, other family, or friends. Why would I owe it to just anyone to give them my number?
Amy Alkon
at December 31, 2011 10:30 AM
Scam: Telemarketers with No Number or Location
I recommend to always press "1", or whatever number leads to the live representative. Lay the phone down if you don't want to use any of your time. Say "Wait a second while I turn down the TV" if you want to burn a bit more of their time. String them along with false stories if you feel like it. You owe them nothing, and they have already broken the law. Give them no real information.
They provide key press 2 ("delete your phone number") to speed up the transition to their next call when you aren't interested. It doesn't do anything for you, and it frees up their line.
They call hundreds of people with robot dialers to get one live response. If everyone pressed "1", they would be out of business. They couldn't handle all of the useless live responses.
Of course politicians and charities have exempted themselves from regulation. They want the money, after all, and don't mind bothering 200 people to get one contributor. Again, listen to a short introduction, agree that you will listen to their recorded message, then set the phone down after the message starts. This ties up one of their lines for a while. The worst thing is to quickly hang up, which minimizes the cost to them, after they have already bothered you.
Andrew_M_Garland at December 31, 2011 10:50 AM
I have set my phone line to block private name/private number calls. I just wish I could do the same thing with unknown number calls. When I get a blocked number call, the caller gets a recording and my phone doesn't even ring. Why would I want to answer the phone if I don't know who it is? More than half the time I don't answer it, anyway, that's what answering machines and voicemail are for.
If I want to call someone I don't want to have my number I call through Google Voice. You can set that to send a particular number straight to a custom voicemail or to a no service recording.
nonegiven at December 31, 2011 12:11 PM
"that's what answering machines and voicemail are for.'
My messages are transcibed straight to email. I love it. No listening through long inane messages anymore. I pick up the phone for maybe 3 people most of the time.
momof4 at December 31, 2011 2:58 PM
> I recommend to always press "1", or whatever
> number leads to the live representative. Lay the
> phone down if you don't want to use any of your
> time. Say "Wait a second while I turn down the
> TV" if you want to burn a bit more of their time.
No no no... These people are making minimum wage, and their time is worthless: Telemarketing firms are paying the lowest rates for phone service they can find... And you can bet the phone companies are giving bulk rates to these loyal customers.
Nope, the best response is to mindfuck their employees.
Now, vulgar sexual taunts are always a good opening salvo. When they're sufficiently tart, the "representative" is stunned into receptive silence for a few seconds.
That's when you start speculating on how low their wages are, how they've been having trouble dealing with this harsh economy, and how their lives just aren't working out so well... Their fatherless children are acting out, their friendships are fraying, the car needs expensive parts, etc.
On a good day, you'll get a third shot. Maybe the representative is so spiritually listless that he can't muster the will to disconnect. Or if you've struck a nerve, they'll say something defensive and then go mute again, as if expecting you to apologize. A favorite goes: "No! I'm making $9 an hour!", to which the best response is "Darlin', in my case, you won't earn that money unless you give full-discharge oral to your supervisor... And I think we both know he wants that from you." That's an important theme, whatever the particulars of your narrative. Because we can be certain that the supervisor is a wretched, wretched person.
I've only had to do this twice this year! Once in about April, and I had no more calls until early December, when I had two in one afternoon.
* GET THE PICTURE? *
These people are not calling randomly, and just happening to connect to you. Someone out there is maintaining a database of people who cause more trouble than they're worth.
It's better to be on that list than the Federal Trade Commission's Do Not Call registry.
Crid [CridComment at gmail] at December 31, 2011 4:22 PM
Interest rates mean little to those who are smart enough to pay in full every month.
I recommend using the card only once or twice a month, anyway, for multiple reasons. As Jim Cramer says, paying cash hurts, which is all the more reason to do it. At least, you'll think twice about buying X at all.
lenona at January 3, 2012 8:08 AM
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