What's Wrong With Paperless Tickets
Ticketmaster and sports venues want to use a new ticketing technology called restrictive paperless tickets to limit what buyers can do with their tickets. From FanFreedom.org:
10 Ways Restrictive Paperless Tickets Are Bad for Fans1. No More Gifts: Restrictive paperless tickets are tied to your credit card and photo ID, so you can't give them away to friends or family as a gift, or even at the last minute if you cannot attend a game or a show.
2. Ticket Holders Lose Everything: Some restrictive paperless tickets cannot be transferred or resold at all. So if you are thinking of buying tickets to the concert in advance, better make sure your kids don't plan to get sick or your boss isn't thinking of sending you an important business trip.
3. Minimum Pricing on Resale: If fans are allowed to resell their tickets, teams, venues and ticket companies often set a minimum resale price that is close to or at face-value. Good luck selling those rainy day Mets or Cavs tickets for face value.
4. Bye Bye Cheap Tickets: Have you been enjoying cheap tickets sold by season-ticket holders? Kiss those great bargains good-bye. No more $1 NBA or MLB tickets.
5. Snooze You Lose: Do you have a job that stops you from sitting at the computer at 10am when tickets go on sale? Then you're out of luck. Thanks to restrictive paperless tickets, there will be no way to get tickets to sold-out shows.
6. Don't Be Late! Buyers of restrictive paperless tickets must enter the game or concert together. So if one of your party is late, everyone waits outside. Imagine how much fun that will be in Minnesota in February or Florida in July.
7. More Waiting. More Lines: Paperless tickets cause delays at the door as credit cards and photo IDs get checked. And the lines are especially slow when folks have forgotten to bring the credit card they used to purchase their tickets - though the arguments can be entertaining.
8. More Fees, Less Convenience: If you are allowed to sell your ticket, Ticketmaster and other ticket agencies will be happy to charge even more fees for the convenience of transferring your ticket - even when you transfer it for free.
9. Monopoly: With restrictive paperless tickets, Ticketmaster could dominate ticketing even more than it does already. Are you ready for higher prices, more fees and poorer service?
10. No Thanks for the Memories: Remember when you treasured the ticket stubs from your first concert or ballgame - or perhaps you still collect ticket stubs today? Better print out your confirmation email, because that's the only keepsake you'll get from paperless tickets.
Well, the last one's stretching it. People are reading books on iPads and Kindles, and unless you have an author take to your electronics with a sharpie, the author sig's going to be a little hard to get. There goes the market for autographed first editions!







I am not surprised by anything like this that ticketbastard does.
Convenience fees for printing my own tickets at home? Check.
Want a parking pass in advance? You can't print it at home, and have to pay $15.00 for Fedex shipping. No US Mail, no will call, no pickup locations.
Special phone numbers for bots and 'authorized' resellers to get tickets ahead of the general public? Check.
There used to be competition, but now there isn't.
DrCos at August 14, 2011 3:55 AM
That truly sucks.
Jim P. at August 14, 2011 5:42 AM
You get what you tolerate.
It won't matter to me. I am not a fan. I average one sporting event a decade. It's not that I dislike them, it's just too much time and money for the enjoyment I get from it. Ditto for any concert. I'd put up with it for something as good as The Phantom of the Opera, but that's about my limit.
In the end, the companies will do what the fans will tolerate. It's your money. If enough of you care, the policy will change.
MarkD at August 14, 2011 6:41 AM
Yet another gallon of gasoline for the entertainment industry's self-immolation. The industry has long lusted after a pay-per-play model for all entertainment products, even though they are consistently rejected by consumers. Circuit City is out of business today in part because of the millions of dollars it invested in the loser Divx pay-per-play movie system.
Cousin Dave at August 14, 2011 7:03 AM
This model is almost exactly what DragonCon uses, because a) they have hundreds of events in hotels, which means that unticketed people are everywhere in the common areas, so access depends on the display of the badge you get when you show up, and b) they've had counterfeiting problems.
If you are ejected, you can be forbidden from attending any future events, though I've not seen that. Major hotel staff is magically efficient at stopping misbehavior.
There is some standing in line to get one's badge, but I find that entertaining, too. If you want to go to an event attended by people you don't want to be near - like a rock concert - rest assured the audience is completely different at DC.
Radwaste at August 14, 2011 8:09 AM
First, I have all the ticket stubs from every Yes concert I've ever been to (17 at last count). Some of us do save the memories.
Second, I was going to buy tickets for a concert recently, and the fees were nearly 30% of the total price. Screw that. I want the money to go to the artist, the promoter and the venue, not the middleman who does nothing more than process the credit card.
Third, with ticketbastard, you can't ask for specific seats, even if they happen to be available. You'll take what you're offered, and that's an end of it.
At least when I go to the ballpark on game day (minor league, anyhow) I can ask for seats in a specific section. Used to be that way for concerts.
Now? Why should I pay $80+ for a 1-2 hour concert? Especially when $20 or more of that goes straight to ticketbastard?
brian at August 14, 2011 8:40 AM
So Ticketmaster already controls probably 75% or more of major event ticket sales, and now wants to control the resell market as well.
I can't blame them for trying, but why not just go to an auction system right from the beginning? Why even have a base price? Let people pay what they think it's worth.
JFP at August 14, 2011 10:03 AM
There may be negatives, but on the flip side there has been a real problem in many cities with third parties buying up the majority of tickets and then reselling them.
I rarely like live concerts so I don't really care.
Joe at August 14, 2011 10:41 AM
I wonder how much they'd have to control before antitrust laws could come into play.
Robert at August 14, 2011 11:54 AM
There are plenty of ways to make paperless tickets work without giving up the convenience of paper tickets, namely making them optional and tying them to a number and password instead of an ID, which would solve all the problems listed above. Of course, this is a lot of work for almost no gain, since there is going to have to be someone manning the paperless ticket booth anyway. Seems more like they want to do this to stop third-party sellers rather than make it more convenient for people to buy and use tickets.
Sarah at August 14, 2011 11:55 AM
I'm amazed that there are still concerts and sporting events with the ridiculous fees to buy tickets. I wanted to order tickets for something for my kids and each ticket had a separate $12 feel then a convenience fee and then a fee to even print them up. I used to purchase Jets tickets but even that became a hassle because now the ticket holder has to deal with the fees and can no longer get rid of the tickets cheaply. A few years ago I was able to buy two tickets online and take my son to his first Bruce Springsteen concert. Total cost of the tickets was $75. I'm afraid those days are gone.
Kristen at August 14, 2011 12:21 PM
Another model is The Masters golf tournament. Tickets are gifts from the Augusta National Golf Club, or there is a lottery among those indicating they would like tickets to the next year's event; also, a restricted number of them are now offered on-line. A restriction is that the tickets are tied to a home address, and that persons found with a ticket not assigned to them are ejected, and the home address is banned from further purchase, subject to review by the club.
The club controls its own access. Some people marvel at the idea that for some days of the tournament, all spectator electronic devices and cameras are banned outright, again earning you an escort off the premises should you pull one out.
Radwaste at August 14, 2011 1:38 PM
This will likely also pose a problem for great organizations like VetTix, which is too bad. I've gotten lots of tickets from them, and now that I've gotten comfortable enough to buy season tickets for the Phoenix Suns, I intend to "tithe" ten percent of my tickets to VetTix. I wonder how I will be able to do that if this eventually happens.
And as far as keeping the tickets as memories, lots of people do that. I have a drawer full of tickets from every sporting event, concert and play I've attended since I returned from Afghanistan. I've even thought about making a scrapbook. I don't think it's much of a stretch, though it is obviously emotional rather than practical.
MikeInRealLife at August 14, 2011 4:21 PM
> The club controls its own access.
I get it! They're aware of the need to continuously monitor the paying agents!
Powerful principle! Clever!
Crid at August 15, 2011 6:04 AM
I started going to rock concerts in 1971 (first show: Led Zeppelin at the (now defunct) New Haven Arena. Ticket cost: $5.00 - fast forward a coupla years to 1973: ZZ Top and Alice Cooper at the New Haven Coliseum (thanks, Mike!), ticket cost: $12.00. Johnny Winter, New Haven Coliseum, $12.00. These shows were assigned seating, mind you. In December 1974 I had row 7 on the floor for Yes (In The Round, they had Alan White on a revolving stage,d rumming like a crazy man, complete with gongs, it was nuts! and very innovative in those days), they had just released "Tales from Topographic Oceans" and it was a fantastic show! I think tickets were $10 for the floor seats, not sure what they were for the others. Also saw the Allman Bros. there, it was a general admission show, what, $7.00, I think. I saw some great shows there. Then there was the summer of 1976, when Yes presented a laser light show at Colt Park in Hartford, omgwtf, it was AWESOME. I paid $6.50 for that ticket. That was the same summer I saw Elf (with Ronnie James Dio upfront), Aerosmith, and Deep Purple (David Cover(robertplant)dale doing lead vocals because Ian Gillan was doing Jesus Christ Superstar on Broadway), for $6.50, too. Same price for the John Miles Band opening for Fleetwood Mac and Jefferson Starship; the Grateful Dead; the J. Giels Band opening for Jethro Tull; Crosby Stills and Nash and the Doobie Brothers. Then Jim Koplick and Shelly Finkle started brokering the shows and the ticket sales and that's when prices started going crazy. One year, I saw yes for $10.00, the next it was $20 and tickets just started spiraling upwards, because they were getting some great acts and people were willing to pay to see them. I remember seeing the Rolling Stones at Madison Square Garden in 1972 or 3 for something like $25 and now they want $150 a seat?? Oh HELLS no, I'm not paying that! I've seen every seriously big act for less than $50 and had some excellent seats. And the shows were way better back then! They got their money out of me. I'm not giving them any more. The only shows I'll go to are at the smaller venues that don't have anything to do with ticketbastard. Those guys can kiss my ass anymore.
Flynne at August 15, 2011 10:59 AM
Have to agree with Flynne on this. No more TicketMaster shows or any shows with fees for the privilege of buying/printing a ticket.
Suddenly I'm at fun minor-league baseball games for 1/10 the price, where the Little League kids run on to the field and play a run or two with the semi-pros standing over them, giving them tips.
I'm at a local bar watching an up-and-coming band, or a down-and-out band sometimes, with a $10 cover charge and a two-drink minimum.
Or I'm at Yoshi's in Oakland, eating sushi and then watching jazz greats and not-so-greats from three tables away, with perfect sound and total comfort, coming back in for the second show if there are enough seats.
Of all the things I've been blessed with, coming of age during the 'classic rock' era, ranks right up there.
BTW Flynne, I was on stage with Johnny Winter in 79, taking photos.
Gog_Magog_Carpet_Reclaimers at August 15, 2011 4:53 PM
I bought my mother tickets for a four day concert as a mothers day present. Bought online, printed up at home.
$8 dollar "handleing fee"
What the fuck was ever touched by anyone other than me?
lujlp at August 15, 2011 7:33 PM
"Powerful principle! Clever!"
No, you don't get it. You just have an obsession.
And just like Chuck(les), your existence has been validated by an off-topic blurt. Nice going, and seek help.
Radwaste at August 16, 2011 2:00 AM
> your existence has been validated
That's great! Validated existence of the needfully and continuously monitored!
Golden.
Crid [CridComment at gmail] at August 16, 2011 6:19 PM
No, Crid. Denial isn't going to help you. You also got the POV wrong.
Radwaste at August 19, 2011 7:56 AM
This was novel. I wish I could read every post, but i have to go back to work now... But I'll return.
Riley at October 26, 2011 4:07 AM
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