The Oprah Handbag Story: Racism Might Just Have Been Lazy-ism
The saleswoman who supposedly told Oprah she couldn't see a handbag because it was too expensive for her (which the saleswoman supposedly assumed because Oprah is black) tells a different story.
Alexander Abad-Santos writes at The Atlantic that the saleswoman denies Oprah's account:
Oprah was in Zurich for Tina Turner's birthday when she went shopping, hoping to score a handsome new handbag -- only to be reportedly refused. But contrary to Oprah's depiction of the incident last week, the saleswoman insists that she did not deny Oprah a chance to look at the $38,000 bag."She looked at a frame behind me. Far above there was the 35,000 Swiss franc crocodile leather bag. I simply told her it was like the one I held in my hand, only much more expensive, and that I could show her similar bags," the saleswoman said in her own defense. At best, that still kinda sorta sounds like not showing someone the bag.
Yeah, but as somebody who's encountered American salespeople and European ones and has noticed the difference, that's entirely in keeping with European "customer service." Admittedly, I'm not shopping in high end stores!
Perhaps Oprah's account is true, and perhaps this was racism. But I think people are often a little quick to leap to that conclusion.







Well it MUST be racism because...like...DUH!
I shall now drive to work in my pirate.
Aaron Dyer at August 13, 2013 8:10 AM
Yep, European companies, from low to high end, SUCK at customer service. I've found that to be true from Spain to Poland and everywhere between.
Oprah's thinking is lazier than the European work ethic.
Of course, Oprah is also a complete moron only slightly sharper than the morons that she made her money off of.
Never attribute to malice what can be attributed to sloth.
Robert at August 13, 2013 8:18 AM
I think this has more to do with the "don't you know who I am?" entitlement mentality.
Alternatively, it could be simply an Ugly American story.
Or perhaps a combination of both.
I R A Darth Aggie at August 13, 2013 8:22 AM
"I didn't know who she was when she came into the store"
Her Majesty Oprah the First taking offense when the lowly serving girl didn't immediately recognize her and bow & grovel. That's my impression of this incident. I could be wrong, but I find it hard to believe that the staff at this store never encountered wealthy black women before. African dictators & their cronies all have rich wives & female relatives, all of whom go shopping in Europe. There are well-off black women in France and elsewhere too.
Martin at August 13, 2013 8:38 AM
I doubt any sales person wants to not sell. Maybe Oprah should learn another language.
KateC at August 13, 2013 9:30 AM
Oh, and not to belabor this, but in the book, the term "ugly American" in an endearment for the guy everyone liked. It's not a pejorative.
KateC at August 13, 2013 9:31 AM
Ha, ha, excellent point. The attitude here is you should be darn grateful I'm allowing you to even be in my store, let alone purchase something.
It now amuses me how the grocery store will completely block off the dairy section in the middle of the day if they are re-stocking something. It's the customer's responsibility to come back later, duh.
And the glares I used to get from the saleswomen in small shops when I came in with a toddler in a stroller? Deadly! My money was not good enough for them.
Suzanne Lucas--Evil HR Lady at August 13, 2013 9:36 AM
Comment elsewhere; "Isn't it funny how just as Oprah comes out in a new movie about race and Obama is presenting her with the Medal of Freedom she is suddenly discriminated against?"
lsomber at August 13, 2013 10:18 AM
Sure, there are plenty of racist Swiss and the salesady may be one, but Oprah'd hardly be the first rich black lady the saleslady encountered. I wonder what she was wearing. Swiss people in the cities are really into what you're wearing.
NicoleK at August 13, 2013 10:23 AM
Hmmm...
"I'd like to see that bag, please."
(Saleswoman look up dubiously at the high shelf, annoyed at the prospect of having to clamber up a ladder to get a bag that would likely be refused once the price was disclosed.)
"Oh, it's just like the bag I have in my hand, but that one is a really expensive bag. I could show you similar ones that are more reasonably priced."
"Racist!" (Stomps off.)
One wonders what would have happened if Oprah simply more firmly reiterated her request, "I'd like to see the bag I asked to see, please."
Patrick at August 13, 2013 10:35 AM
Why does everything have to be about race? Why can't we just be mean to people because they are assholes or bitches regardless if they are black, white, pink, or green?
Kima at August 13, 2013 10:37 AM
And who do you know that's actually green? Other than the woman who wrote Amy for advice with that a letter that started, "I guess I'm a pretty green girl"?
Patrick at August 13, 2013 10:52 AM
lsomber is exactly right - this "incident" times perfectly with her new movie coming out. She needs to get publicity by hook or crook since her traditional middle-class, white, female audience abandoned her because she pimped for Obama instead of their favorite, Hillary.
And she is now saying it wasn't really against the Swiss because she may be a moron; but, even she, is seeing the backlash against her.
May her career continue to crash and burn.
Charles at August 13, 2013 10:56 AM
Even Oprah says this has been blown out of proportion (and wasn't a racial thing):
http://www.suntimes.com/entertainment/21903157-421/oprah-sorry-for-switzerlands-flap.html
She has also said it was a $38,000 purse, so the clerk did her a favor.
Amazing what a few frivolous lawsuits will do to a business and customer service.
Conan the Grammarian at August 13, 2013 11:28 AM
Turns out the Sun-Times links is subscriber-only.
So, here's a coupla more links:
http://www.reuters.com/article/2013/08/13/entertainment-us-oprah-idUSBRE97C0NS20130813
http://www.eonline.com/news/448285/oprah-winfrey-sounds-off-on-blown-up-racism-controversy-in-switzerland
Conan the Grammarian at August 13, 2013 11:33 AM
Sure, Oprah, pull the race card. It works in the US, and surely Switzerland is part of that?
There is an interview with the sales woman in German (her native language). All of the translations into English seem to omit one important point: she was speaking with Oprah in English, which is not the saleswoman's native language.
As I understand the German interview, Oprah was looking at a leather handbag. She asked about the crocodile one, and the saleswoman tried to say that it was exactly like the one in her hands, except for being made of a different material.
It's not at all clear that Oprah even asked to look at the bag; the saleswoman thought she would first just offer information.
Perhaps she misunderstood; perhaps she answered in imperfect English. A polite tourist who cannot speak the local language ought to be slow to take offense at perceived slights.
But no, play the race card, it might be good for another couple of TV interviews back home.
bradley13 at August 13, 2013 11:51 AM
It's not her color, it's her fatness.
Upscale stores treat the overweight like they have plague.
JMO - But I, like Oprah, have been on both sides of the thin/fat line and there is a vast difference in the way others relate to the fat person.
bmused at August 13, 2013 12:40 PM
And who do you know that's actually green?
Posted by: Patrick at August 13, 2013 10:52 AM
_______________________________________
Exactly. It's one thing for a Margaret Hamilton fantasy character or a Muppet to be green, but in real life, when you think about it, making jokes about skin color - to that extent - is just trivializing the issue of racism. There's a reason you seldom or never hear black people making jokes in that particular manner.
lenona at August 13, 2013 1:02 PM
I have been to high end clothing stores.
They treat you like garbage (sometimes).
I collect very expensive makeup, and I am well known but there have been times when I get sales girls that treat me like shit. Like I ain't worth their time.
My story is not uncommon in the high end department. A friend told me when he worked at Hermes that the shittiest looking people usually came to blow the most cash, while the ones that looked rich were all appearances. Lots of sales girls don't understand this concept.
Oprah is not used to it cuz everyone here knows Oprah.
By the way high end houses have started discussing how too many "regular" people can afford their stuff, and they are annoyed/pissed.
Also European customer service blows giant chucks.
Ppen at August 13, 2013 3:20 PM
It's not that easy, being green.
http://www.youtube.com/watch?v=NZJxL3PrrLM
Pirate Jo at August 13, 2013 6:30 PM
There's a reason you seldom or never hear black people making jokes in that particular manner.
So have you never seen a black comedian, ever? Cause they joke about race all the time.
And the one thing that makes no sense to me what so ever about this story is Tina Turner having a birthday, I thought she was dead a year or two before Whitney
lujlp at August 14, 2013 5:01 AM
I said "in that particular manner."
As in, cutesy and low-key - i.e., condescending. Making jokes about people being green, blue or purple. Get the picture?
I can't imagine Chris Rock doing that.
lenona at August 14, 2013 5:29 AM
Why is it that I just cannot care about the troubles of one of the richest women to have ever lived on this earth?
MarkD at August 14, 2013 5:58 AM
"Her Majesty Oprah the First taking offense when the lowly serving girl didn't immediately recognize her and bow & grovel. That's my impression of this incident. "
Me too. Yet another Hollywood "Don't you know who I AM???" moment.
Cousin Dave at August 14, 2013 11:42 AM
"I doubt any sales person wants to not sell" - you apparently have never been to Europe.
I got a free ice cream cone because the clerk didn't want to bother to make change for a 10-pound note.
jenga at August 15, 2013 12:51 AM
Is "facial profiling" as bad as racial profiling?
http://houston.cbslocal.com/2013/08/15/nyc-hotel-kicks-out-duck-dynasty-star-after-confusing-him-for-homeless-man/
Conan the Grammarian at August 15, 2013 2:51 PM
Leave a comment